Privacy Policy

Last updated: July 30, 2026

SportCues provides educational sports skill guidance, prompt matching, practice progress, and feedback tools. This policy explains what the current app collects and how it is used.

Information You Provide

• Sports questions or prompts you type or speak into the app.
• Feedback, lesson mismatch reports, and sport requests you submit.
• Practice actions such as marking a lesson practiced or useful.
• If you optionally sign in: your email address, display name, pickleball level, optional self-reported DUPR profile ID and rating, completed practice, streak, preferences, and completed Game Day history.
• If shared play is enabled: an organizer email address, guest display name or court nickname, group and court assignments, confirmed scores, private practice feedback, individual ladder standings, and the optional match difficulty selected for a follow-up practice. Weekly Ladder separately asks for a level and broad weekly availability to form groups.

Current App Limits

• Browsing, practice, and joining a Game Day do not require an account. Optional email sign-in backs up progress across devices. Creating a shared Game Day requires organizer email sign-in.
• No paid subscription, in-app purchase, or payment feature is active.
• No video upload or camera analysis feature is active.
• User-submitted prompts and feedback are not published automatically as public lessons.

Information Stored On Your Device

SportCues can store recent practice activity, selected sports, streaks, lesson progress, and an event-scoped guest access token locally on your device. This helps Today, Continue, and Game Day work without requiring an account.

Optional Account And Progress Sync

If you create an optional account, SportCues uses email code sign-in and stores your private player profile, completed practice, streaks, preferences, and completed Game Day history with its hosting and database providers. An optional self-reported DUPR rating is used only for divisions you choose to join; SportCues does not request DUPR credentials or submit recreational results to DUPR. Active local rosters and in-progress local Game Days are not copied through progress sync. You can sign out without losing practice already stored on the device, or delete the account and cloud data from Account.

Shared Game Day

When shared Game Day is enabled, event information is processed by SportCues hosting and database providers so an organizer can create courts and guests can join, confirm scores, view standings, and receive a private practice recommendation. Shared Game Day guests provide only a first name or court nickname; they are not asked for an email address, phone number, location, or rating. A guest's practice choice and useful/not-useful feedback remain private from the organizer and other players. Guest access expires seven days after Game Day finishes, and completed shared events are scheduled for deletion after 30 days. Recreational Game Day results are not submitted to DUPR.

Weekly Ladder

When Weekly Ladder is enabled, an organizer can invite players into private rotating-doubles groups. SportCues uses approximate skill level, broad weekly availability, prior partner assignments, and confirmed game results to form groups and calculate individual standings. Guests join with a first name or court nickname and an event-scoped access token; no phone number, contact list, precise location, or DUPR account is required. Ladder results remain recreational and are not submitted to DUPR.

Analytics And Feedback

SportCues may send basic product analytics and feedback events so we can understand which sports, prompts, and lessons are useful or missing. The protected SportCues review workflow can include prompt text, matched sport, matched lesson, match result, and safety result during the early traction review. Feedback may include lesson, sport, prompt, rating, and issue context, and may be emailed to the SportCues review inbox. We use this to improve the app and do not automatically publish user-submitted text as public lessons.

Paddle Fit records whether the questionnaire was opened, advanced, completed, reviewed, or restarted. Its equipment, comfort, and budget answers and the resulting specification stay in the current browser session and are not included in those analytics events.

SportCues may also use PostHog for anonymous product analytics and sampled session replay. Only manually selected product metadata is sent to PostHog. Raw questions and searches, feedback text, names, email addresses, voice transcripts, Game Day invite codes, access tokens, SportCues install identifiers, and SportCues session identifiers are removed before capture. PostHog may receive ordinary browser or device metadata, a route without query parameters, and coarse location information derived from the network connection.

For session replay, all form and search input values are masked on the device before transmission. Prompt answers, Game Day details, progress details, account screens, and feedback screens are masked or blocked. Query parameters, request and response bodies, headers, console logs, microphone audio, camera content, and canvas content are not recorded by the SportCues replay configuration.

Crash And Performance Diagnostics

The Android and iOS apps may use Firebase Crashlytics and Firebase Performance Monitoring after native reliability monitoring is enabled. These services can process crash stack traces, non-fatal error type, app version, operating system and device model, app startup and screen-rendering timing, and aggregated network performance. Firebase Performance Monitoring removes URL parameters before URLs are retained.

SportCues does not attach typed or spoken questions, feedback text, player names, email addresses, Game Day invite codes, scores, DUPR details, SportCues install identifiers, or account identifiers to Firebase diagnostic reports. SportCues does not set a Firebase Crashlytics user ID. Firebase diagnostics are used only to find crashes, freezes, and slow app flows and are not used for advertising or cross-app tracking.

Voice Features

Voice input and lesson listening use device or browser capabilities when available. The mobile app requests microphone permission only after you tap the microphone or turn on optional Court Mode voice commands. Questions are converted into text and treated like typed prompts when submitted. Court Mode accepts only short control commands such as Next, Repeat, Pause, Resume, and End. SportCues does not currently store audio recordings or run a separate paid cloud voice generation service for the store-ready app.

Children And General Audiences

SportCues content is designed to stay clean and appropriate for general audiences, but the app is not positioned as a children-only app and does not knowingly request children's personal information. A parent, guardian, or responsible organizer should supervise shared Game Day use by players under 13.

Safety

SportCues is educational sports skill guidance only. It is not medical advice, coaching certification, or personal supervision. Practice within your ability, use proper equipment and space, warm up first, and stop if pain or unsafe conditions appear.

Contact

For privacy, support, or safety questions, email [email protected]. For lesson feedback, use the in-app feedback form or email [email protected].